Tyler Nguyen

(832)-235-5979 • Houston, Texas 77095 • tylerpanyasak@gmail.com
www.linkedin.com/in/ntylerl

EDUCATION

C.T. Bauer College of Business, University of Houston, Houston, Texas May 2024

Bachelor of Business Administration in Management Information System Cumulative GPA:3.58

  • Financed 40% of educational expenses through employment

PROJECTS

Personal Website March 2023
Developer, tylernguyendev.com

  • Designed and developed a website from scratch showcasing web development skills
  • Utilized HTML, CSS, and JavaScript to create a responsive and visually appealing user interface
  • Crafted a user-centric design with intuitive navigation, optimizing user experience and engagement
  • Ensured cross-browser compatibility and responsive design, enhancing accessibility across devices

Semester Group Projects August 2022 - December 2022

University of Houston, MIS 3360: Systems Analysis and Design

  • Cooperated with a team of 6 students and produced assignments twice a week in a fast-paced environment
  • Delegated and recorded tasks to present to instructor in professional manner
  • Analyzed and created ERDs, flowcharts, etc, and how they relate to business processes

Appollo Information Systems - Sponsored Project January 2022 - May 2022

University of Houston, BUSI 3302: Connecting Bauer to Business

  • Participated in a team of 8 to overcome challenges that the company has
  • Coordinated schedule and meeting for team members and the sponsor
  • Managed project timelines and deliverables and conducted research and reports for submission

School Club Project August 2019 - November 2019

Lone Star College, BCIS 1305: Business Computer Apps

  • Collaborated with a team of 4 to conceptualize, establish, and promote a school club, leveraging Microsoft applications
  • Designed and executed a club website, promotional flyer, and informative reports
  • Developed and maintained a budget, along with financial reports, utilizing Microsoft Access and Excel

EXPERINCE

Kohl's, Houston, Texas May 2022 - Present
Retail Sales Associate

  • Processed and managed over 100 Amazon returns each day
  • Resolved 95% of customer questions or issues with a compassionate and empathetic approach
  • Inventory in a timely manner, leading to 50% reduction of out of stock items and increased sales by 20%
  • Developed strong relationships with customers, resulting in 35% repeat sales and an increase in customer satisfaction by 40%
  • upheld standards of quality and product accuracy, leading to 95% accuracy in customer orders

Atlas Aspect, Houston, Texas June 2023 - August 2023

Consulting Intern - Solugen

  • Utilized strong problem-solving skills to collaborate with the VP of Technology on complex projects, identifying and resolving technical challenges
  • Demonstrated excellent communication skills by creating detailed project proposals that outlined scope, deliverables, and addressed client needs
  • Participated in training sessions and meeting twice a week to enhance technical and consulting skills
  • Developed and managed the company’s Dropbox and cloud storage system and ERP system

Circle K, Houston, Texas May 2021 – September 2021

Customer Service Representative

  • Processed and managed over $2,000 in cash and credit card payment daily
  • Trained new hires on daily tasks and store policy
  • Assisted over 100 customers with transactions and concerns daily
  • Provided a fast and friendly service to customers
  • Maintained high standards for store appearance
  • Organized shelves and products around the store

ACTIVITIES

Management Information Systems Student Organization (MISSO)
Technology Officer December 2023 - May 2024

  • Ensured the continued operation of the MISSO Member Portal (500+ users) through ongoing maintenance of its MERN stack frontend, backend, REST API, relational database, and firebase authentication
  • Implemented and maintained SQL Server databases, optimizing query performance and ensuring data integrity
  • Conducted regular database backups and implemented security measures to safeguard member information
  • Configure and update organization’s website (misso.org) regularly
Member, Transaction Processing Committee, Operations Committee January 2023 - May 2023
  • Established a professional network by attending professional meeting
  • Assisted over 20 members with their assignments throughout the semester
  • Participated in professional workshop to further develop professional skills
Transaction Processing Officer May 2023 - December 2023
  • Assited members with assignments by hosting study sessions twice a week
  • Attend multiple professional meetings and events weekly, engaging with members and professionals

Tu Bi Dao Trang Temple June 2016 - May 2020

Volunteer

  • Organized ceremonies events and celebrations
  • Taught Vietnamese to kids
  • Kept the temple ground clean

SKILLS

Languages: Fluent in English and Vietnamese, conversational in Laos, conversational in Thai
Skills: Problem solving, Computer proficiency, Microsoft Office, Java, JavaScript, HTML, CSS, SQL, Project Management, Software Implementation, Configuration Management

INTEREST

Track and Field, Technologies, Learning new languages, Cryptocurrency, Chess, Solving puzzle

HONORS AND AWARDS

Dean's List: Fall 2019, Spring 2020, Fall 2020, Spring 2021, Fall 2021, Spring 2022, Fall 2022, Spring 2023
Gold Medal in Algebra 1, 2015-2016